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Customer Service

Shipping & Delivery
Any Free shipping promotions are only applicable for delivery within the contiguous 48 United States.
*Certain oversize items will incur an additional fee and will be noted on the product detail.

* Priority and Express shipping will incur an additional fee.

* Items purchased in multiple quantities may incur additional fees.

Many larger items ship by Truck delivery. The freight company will contact you in advance to schedule a delivery date and time. Someone must be present at the time of delivery and a signature will be required. Please note that the drivers are contracted to deliver to the end of the truck only. You will be responsible for unloading the truck. Drivers do not provide inside delivery (over the threshold) as part of their service. For this reason, especially for oversized items, we recommend that you have help available to unload and move the item to its final location.

Returns & Replacements
will only be accepted for 30 days from purchase date. Returned items must be new, unassembled, and unused in their original packaging. Returns from fretoys.com. Returned items must be new, unassembled, and unused in their original packaging.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or on item(s) where a delivery is refused. Returned deliveries will be charged 20% restocking fee on the item(s) purchase price. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase. All sales are final on clearance items. *Please note: All refused truck or parcel orders have shipping charges that are the responsibility of the consumer.
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Registered users on fretoys.com can cancel their order within one hour from placing the order. Once this window has expired, orders cannot be cancelled. We must process orders quickly in order to ensure a timely delivery. We apologize in advance that your order cannot be cancelled after the one hour window.

Registered users can log in to the My Account page to cancel their order. Orders placed by Guest checkout cannot be cancelled.

Payment
Only paypal payment.